Returns & Exchanges

At Chirag Jewellers, we take pride in our craftsmanship and offer a seamless 14-day return and exchange policy to ensure your complete satisfaction with every purchase. If your selected piece doesn't perfectly complement your style, we are here to assist with a hassle-free resolution.

1

Initiate Request

Log into your account and navigate to the 'My Orders' section to select the item you wish to return and provide a reason for the request.

2

Quality Verification

Ensure the jewellery is in its original, unworn condition with all security tags, certificates of authenticity, and luxury packaging intact.

3

Secure Pickup

Once approved, we will arrange for a secure, insured courier service to collect the package from your doorstep at a scheduled time.

4

Refund Processing

Following a thorough inspection by our gemologists, your refund or exchange will be processed within 7-10 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing