Frequently Asked Questions

Everything you need to know about our exquisite collections and services.

What materials are used in Chirag Jewellers' products?

We use high-quality materials ranging from 18k and 22k gold and sterling silver to premium fashion alloys, accented with certified gemstones and high-grade crystals.

How should I care for my fashion jewelry?

To maintain brilliance, keep your jewelry away from water, perfumes, and hairsprays. Store each piece separately in a soft pouch or a lined jewelry box to avoid scratches.

Do you offer international shipping?

Yes, we ship our collections worldwide. Shipping costs and delivery timelines vary depending on the destination country and are calculated at checkout.

What is your return and exchange policy?

We offer a 14-day return policy for unused items in their original packaging. Please note that for hygiene reasons, earrings are not eligible for return unless defective.

Can I request a custom jewelry design?

Absolutely. Chirag Jewellers offers bespoke design services. You can contact our design team via the 'Custom Orders' page to begin creating your unique piece.

How can I track my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.